Common Questions

COMMONLY ASKED QUESTIONS

You’ve got questions and we’ve got answers! Here are a few of the more commonly asked questions from our past customers regarding photo, slide and document scanning.

How long does it take to scan all my photos?

Our state of the art Kodak scanner can process over 60 photos per minute. Depending on how many photos you have it can take anywhere from one and a half to two hours.

What resolution do you scan the photo at?

All photos are scanned at 300 dpi.  300 dpi is a high enough resolution to allow you to reprint your digital photo should something happen to your original.  Plus you can make all kinds of cool photo related products with your digital photos at shoeboxmemories.com

What does .dpi mean?

Dots Per Inch.   Web photos are typically set at 72 dpi – the higher the dpi the higher the print quality. Technically, it’s the physical dot density of a digital image when it is produced as a real physical entity.

What size photos can you scan?

We can scan photos as small as your 2×2.5 grade school pictures up to 8×10 wedding pictures.

Can you scan my photo album pages?

No, you’ll need to remove the photos from the album and have them stacked up and ready for our photo technician when they arrive for your scanning appointment.

After you scan my photos, what format do I receive them in?

Before we leave your home we’ll create a DVD or CD of all your jpgs so you have a personal copy of all your digital photos.

Can you scan them at a higher .dpi?

We could, but a typical photo needs to be no more than 300 dpi.  The 300 dpi setting is high enough to be able to reprint the photo scanned back to the original size.  So a 4×6 photo scanned at 300 dpi can be reprinted from the file to create another 4×6 photo at the same resolution.  If we were scanning film or slides we’d have to use a higher dpi. Slides are scanned at 1800 dpi.

What do I need to do to get ready for my scanning appointment?

Great question! Check out this page.

Does the photo scanner bend the photos when it passes the photos through the scan?

No. The Photos are fed straight through the scanner directly from the feeder tray, across the scanner and out the bottom end. There are rubber wheels inside the scanner that pull the photo through the scanning process.

Do you scan slides?

Yes we do! Slide scanning is also an in-home service and is priced at $0.29 per slide.

What resolution do you scan the slides at?

Because slides are inherently created at a higher resolution we are able to scan slide images at 1800 dpi.  Once digitized you’ll be able to make all kinds of cool photo related products with your digital photos at the shoeboxmemories.com online store.

Do you scan documents?

We do that too! Document scanning is also an in-home service and is priced the same as photos. We can scan genealogy pages, old letters, certificates and legal documents.

What resolution do you scan the documents at?

All documents are scanned at 300 dpi. 300 dpi is a high enough resolution to allow you to reprint your digital document should something happen to your original. All documents are digitized to a .jpg format.

How long does it take to scan my documents?

Our state of the art Kodak scanner can process over 60 documents per minute. Depending on how many documents you have a scanning session can take anywhere from one and a half to two hours.

Disclaimer: Shoebox Memories is not responsible for damage to photos. Prior to photo scanning customers must remove photos from any photo album, storage sleeve, glass cover, frame and scrapbook pages. Photo Scanning Technician reserves the right to refuse scanning any photo that is deemed offensive or pornographic in nature. Additionally, no copyrighted material may be scanned, including, but not limited to, professional photography, registered works of art, officially registered trademarks, etc.